Delivery Policy

Delivery Policy

“Milux Sales & Service Sdn Bhd” can only send orders to street address in Malaysia. We do not deliver to P.O. Box address. We are unable to ship to any International address at this moment.

Street name and POS code must be correct and accurate.

If the packaging seal is opened or damaged, DO NOT accept the parcel.

If you not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up.

If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.

For time being, we do not do any shipment to Sabah and Sarawak. Any changes, we will update in our websites.

 

Shipping Charges

STRICTLY NO REFUNDS for any shipping & handling charges.

All order is dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

In West Malaysia

  • “Milux Sales & Service Sdn Bhd” charges a standard shipping & handling fee of RM5 for first 3KGS, subsequent RM1 per KG.

In East Malaysia

  • For now, we do not provide any shipment to Sabah and Sarawak.

 

Sale / Promotion Periods

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders. You are advised to place your order 2 weeks in advance for festive periods such as Hari Raya, Chinese New Year, Hari Deepavali, etc.

 

Purchases Made Using Vouchers / Member Point

All cash voucher / member point will not be refunded.

Every item/order once purchased will not be refund.

 

Promotion

All promotions running in online.milux.com.my are subject to each promotion’s terms and conditions.

All promotions run independently and can’t be combined with other ongoing promotions unless otherwise stipulated.

Each discount/ voucher/ promo code can only be used once per transaction per account and cannot be combined with other ongoing promotion unless otherwise stipulated.

Online.milux.com.my reserves the right to hold or cancel any order which violates any promotion’s terms and conditions.